Frequently asked questions

At Laros, each property has a dedicated property manager, whom you will get to know early on in your tenancy.

Among other things, the property manager handles the following tasks:

Preparing leases

Collecting and adjusting rent and handling arrears

Sending payment demand letters and handling lease terminations

Handling complaints, faults and defects

Preparing the property's accounts

Sending out utility statements

Contact with tenants, owners, the rent tribunal and other suppliers

Obtaining quotes from tradespeople

Supervision of the property

Handling damage and insurance cases

The caretaker handles the day-to-day running of the property, orders tradespeople and makes sure the property is well-kept and in good working order.

If the property owner has an agreement with Laros Property Services, the caretaker can be contacted by phone on 28 80 38 80 or by email at hhk@. Please note that text messages cannot be sent to this number.

If the owner does not have an agreement with Laros Property Services, the caretaker's contact details will usually be on a notice in the stairwell.

Once you have been offered a flat, you will be asked to send your full name, address, mobile number and email address. If there are several of you on the lease, we need contact details for all of you.

You will receive a lease via Penneo, which must be signed digitally. Once the deposit etc. has been paid, the lease will be returned to you, now also signed by the property manager.

Before you move in, the inspector will have checked the flat for faults and defects and verified that any renovation work has been carried out.

Even so, it is very important that you attend the move-in inspection, so that you and the inspector can assess the condition of the flat together.

The move-in inspection can take up to an hour. A move-in report is prepared, describing the condition of the property at the time of handover.

If the flat comes with a basement storage room, the inspector will also show you this.

The report is emailed to you immediately after the inspection is completed. You will then be given the keys to the flat.

You will receive an invitation to the move-in inspection by email. The inspection will typically take place on the day you take over the property. As a rule, it is not possible to change the time.

If you are unable to attend, you can give another person power of attorney to attend on your behalf.

The deposit is a security amount you pay when you move in. The typical deposit is three months' rent, but the exact amount is stated in your lease.

The deposit serves as security for any damage to the property or missed payments. When you move out, a move-out inspection is carried out to assess whether there is any damage or defects that need to be repaired.

Once the property manager has received all invoices for the renovation from the tradespeople, the deposit statement will be sent to you with copies of all supporting documents.

Prepaid rent is an amount you pay when you move in, typically equal to 1-3 months' rent. It is not a deposit, but covers the rent for the last months of your tenancy if you decide to give notice.

This means that during the notice period you can use up the prepaid rent, if you have paid this amount. The exact amount and terms are stated in your lease.

If you have questions about how prepaid rent works in your particular situation, you are welcome to contact us.

If it is possible to sign up your rent to Betalingsservice, the necessary information will be shown on your payment notice.

If we have recently taken over the management of your property, it may take a while before sign-up becomes possible. As a rule, we always try to continue existing agreements, but this is not always possible.

Please note that a Betalingsservice agreement must be set up by the 10th of the month to be active the following month. For example, if you sign up on the 27th when you receive the payment notice, the payment cannot be collected on the 1st of the following month. In that case, the bill must be paid manually, but you can still sign up for Betalingsservice so that future payments are made automatically.

It is important to check regularly that payments go through correctly. In some cases, the rent may be collected and then reversed a few days later. We have no influence on reversals and therefore cannot tell you the exact reason.

In our experience, however, it is often due to insufficient funds in the account. If there are not enough funds for all payments, Betalingsservice will typically reverse the largest bill, which is often the rent.

If the reversal is not due to insufficient funds, we recommend that you contact your bank or Betalingsservice directly.

On-account payments for water and heating are settled once a year for the whole property at the same time.

If you have paid more on account than you have used, you will receive a refund. Conversely, you will be charged an additional payment if you have used more than you have paid on account.

The statement will be sent no later than four months after the end of the property's accounting period.

You can order a payment slip here: Go to the order form

As a general rule, housing benefit is an option for anyone renting a home. It is a requirement that your rental home has its own kitchen and that you live there permanently. You can also get housing benefit as a loan if you own your home.

You can apply for housing benefit at borger.dk.

It is very important that the rent is always paid on time, as we generally cannot offer deferrals or payment plans.

If you are experiencing financial difficulties, we recommend that you contact your bank as soon as possible or seek advice from the relevant bodies, so you can find a solution and avoid any fees or consequences of missed payments.

We encourage you to act in good time so that you can continue to meet your obligations as a tenant.

As a general rule, your rent will be adjusted according to the NPI, also known as the net price index.

The net price index is mainly used by private and public companies to adjust contracts, including leases.

The net price index reflects general developments in society and means that the rent is adjusted in line with price developments. The purpose of the annual adjustment is to ensure that the rent continues to reflect present-day value and does not lose value over time.

Both tenant and landlord are responsible for taking good care of the property and the home.

Your lease states whether interior maintenance is your responsibility or the landlord's.

If you are responsible for interior maintenance, you must keep the home maintained on an ongoing basis. This includes painting walls, ceilings and woodwork and varnishing floors, so the home always looks tidy and well-kept.

Your lease shows whether you have ordinary or extended maintenance responsibility. It will also state whether you pay into a maintenance account together with your rent each month.

If interior maintenance is the landlord's responsibility, you must keep the caretaker informed of any faults or defects in the home that require maintenance.

As a rule, a home is considered well-maintained if it is painted roughly every 4-5 years.

Most flats are also painted before a new tenant moves in.

As a rule, you will be given two sets of keys when you move in.

If you would like more sets of keys, you must pay for the extra keys yourself, whatever the reason. The price depends on the key system used in the property but is normally around DKK 300-400 per key.

If you would like the keys sent to you, postage is added to the price. You can also choose to collect the keys yourself and save on postage.

We register all extra keys ordered, and all keys must be returned when you move out. If a key is missing, the lock will be changed at your expense.

Payment for extra keys will be collected together with next month's rent.

If you have locked yourself out, for example, you must contact a locksmith yourself to get help unlocking the door. Please note: The costs of unlocking, recoding and any new keys are at your own expense.

Order your key here: Go to the order form

As a tenant, you have the right to live in a habitable and decent home where necessary repairs are carried out and your privacy is respected.

You are obliged to pay the rent on time, take care of the home and follow the house rules. It is also important that you report faults and damage promptly so we can deal with them.

If you are unsure about your rights and obligations, you are always welcome to contact us for guidance.

When spending time in and using common areas, residents must show the greatest possible consideration for other residents. Visible storage of items (including rubbish, cardboard boxes and the like) and noisy activities are not allowed in common areas.

Fireworks and the like must not be set off from the flats, terraces, balconies or common areas.

Indoor common areas, including the underground car park, are smoke-free areas. The same applies within a radius of 5 metres of entrance and exit doors.

To keep fire escape routes clear and allow normal access to the common areas, private belongings of any kind must not be left there. Bicycles must be kept in the bicycle rooms, and other belongings must be stored in your own storage cage or in the flat.

Always remember to close all doors to keep out unwanted visitors. Doors to the property must therefore not be propped open for long periods. The only exception is when moving in or out, when doors may be kept open for longer periods temporarily and always under supervision.

Bicycles must be parked in the bicycle racks provided in the area, not in front of the building or against common areas. Make sure there is always clear passage for parked cars.

Noise must be kept down so that it does not disturb the neighbours from Sunday to Thursday between 21:00 and 07:00 and from Friday to Saturday between 24:00 and 10:00.

Noisy repair work may only be carried out on weekdays between 07:00 and 20:00, and on Saturdays, Sundays and public holidays between 10:00 and 16:00.

Noise and loud music must of course be kept to a minimum, and extremely loud music and penetrating bass for long periods are not allowed. Out of consideration for other residents, noisy behaviour must never take place on balconies, terraces or in front of open doors and windows.

Residents are asked to make sure that guests leave the property after a party without slamming doors, making noise or stamping in the stairwells.

If you want to end your tenancy, you must give notice in writing in accordance with the notice period in your lease, which is typically three months. You can find and download our notice of termination form here.

Once we have received your notice, you will receive a confirmation and information about the next steps, including the move-out inspection and repayment of the deposit and any prepaid rent.

Please note that everyone named on the lease must give notice.

When you move out, it is important that the home is handed back in accordance with the lease. The vast majority of homes must be handed back in the same condition as when you moved in, which means with freshly painted walls and ceilings and newly varnished floors, if these no longer appear freshly painted or newly varnished.

You must make sure that the home has been cleaned and that any damage or defects have been repaired.

In practice, we carry out a move-out inspection when you move out, where we go through the home together. Professional tradespeople are then booked to repair any defects found. Any costs of repairing damage or defects are then included in your move-out statement and, for example, deducted from your deposit.

Please be aware that cleaning a vacated flat takes far more work than most people expect, so allow plenty of time. See our cleaning guide here.

Once we have received your notice, you will receive written confirmation as soon as possible. Among other things, it explains what you need to do next.

You will then receive an invitation to a move-out inspection, which can take place once you have moved out of the flat.

This means the entire flat must be emptied and cleaned no later than the date stated in the invitation.

If the flat has not been emptied, this will be noted in your move-out report, and the cost of removing belongings will be deducted from your deposit.

If you are unable to attend the move-out inspection, you can give another person power of attorney to attend on your behalf.

See how to fill in a power of attorney here: Download power of attorney (PDF)

A move-out inspection takes about an hour. When the inspection is complete, you receive the move-out report and hand over all keys to the flat, letterbox, etc.

Most people spend more than two thirds of the day indoors. A good indoor climate is therefore very important for your well-being.

Fortunately, you can have a big influence on the indoor climate yourself, and good habits go a long way. Make it a habit to air out for five minutes with a through draught, ideally twice a day all year round. This helps remove moisture, particles and stale air. Keep an even temperature of around 20-22 degrees in all rooms, including the bedroom.

Avoid drying clothes indoors without adequate ventilation, as this can increase humidity and create a risk of mould. Use the extractor hood when cooking and make sure to ventilate well after showering.

Furniture should be placed a little away from external walls so that air can circulate freely.

Regular cleaning reduces dust and allergens, while maintaining ventilation openings ensures good air exchange. If there are signs of damp or mould, the problem should be investigated and fixed as soon as possible.

In short:

Air out twice a day, also in winter.

Aim for 20-22 degrees in all rooms.

Avoid drying clothes indoors.

Do not place furniture along external walls.

If you do not want to receive advertising mail, you can opt out using FK Distribution's form: fk.dk/reklamer-nej-tak.

If you experience problems or have questions about advertising mail, please contact FK Distribution.

It is not possible to add extra names to an existing lease. In some cases, it is possible to remove tenants from the lease by means of an addendum.

If several of you are going to live together, we always recommend that all residents are named on the original lease when it is drawn up.

In all owners' associations, residents pay common charges, which cover a range of shared costs in the association. These may include insurance, waste collection and the operation and maintenance of common areas that all residents have access to. The amount of the common charges varies from association to association and is often calculated based on the flat's allocation ratio.

As the owner of a flat, you usually have to pay for heating and water in addition to the common charges. How these costs are charged depends on the individual association. In some places, they are settled according to individual consumption, while elsewhere the costs are shared between all the flats. When costs are shared, this is typically based on the homes' allocation ratios.

An owners' association's reserve fund is savings that the association builds up for major maintenance and renovation projects in the future. The purpose is to ensure that the association has money for major expenses without necessarily having to collect extra payments from the owners at short notice.

The money in the reserve fund can be used for, for example:

Replacing the roof

Facade renovation

Repairing balconies

Replacing windows

Renovating shared installations such as pipes or electrics

The reserve fund is typically financed through the common charges that all owners pay on an ongoing basis. The size of the fund, and how much is paid into it, varies from association to association.

A joint loan in an owners' association is a loan that the association takes out on behalf of all owners to finance major projects or improvements to the property. This could be, for example, renovation of the roof, facades, windows, soil stacks or energy improvements.

Instead of each owner paying a large sum at once, the cost is spread over time through the association's common charges. Each owner therefore pays their share of the loan on an ongoing basis.

The cost is usually divided according to the flats' allocation ratios, so owners of larger flats often pay a larger share.

As the owner of a flat, you usually have to pay for heating and water in addition to the common charges. How these costs are charged depends on the individual association. In some places, they are settled according to individual consumption, while elsewhere the costs are shared jointly between all the flats. When costs are shared, this is typically based on the homes' allocation ratios.

The heating statement is prepared for the whole property once a year by Techem, Brunata or another provider. The property manager sends out the statement once the provider has prepared it.

The general meeting is the owners' association's highest authority and the place where decisions are made about the association's operations and the property. The general meeting's powers are set out in the articles of association, but there are certain limits. For example, decisions cannot be made that fall outside the association's purpose or that conflict with applicable law and case law.

An ordinary general meeting is held once a year in accordance with the association's articles of association. The agenda is typically also set out in the articles and will usually be the same from year to year unless the articles are changed. If the association's financial year follows the calendar year from 1 January to 31 December, the general meeting must often be held no later than six months after the end of the financial year, that is, before the end of June. However, deadlines may vary from association to association.

The ordinary general meeting typically deals with the following items:

Election of chair and minute-taker

The board's report

Review and approval of the annual report

Review and approval of the budget and any adjustment of housing charges or common charges

Consideration of proposals received

Election of board members

Election of property manager and auditor

Any other business

All items on the agenda are dealt with at the general meeting, where those entitled to vote cast their votes. The meeting is often chaired by a property manager or another elected chair, who makes sure that proposals from the board or members are put to a vote. The property manager also often acts as minute-taker.

All owners in the association are invited to the ordinary general meeting. As a rule, only the registered owner of the flat has the right to vote, unless a power of attorney has been given to another person.

Participants in a general meeting will typically be owners, but spouses, partners, tenants or family members may also attend, depending on the association's rules. In addition, advisers, the property manager, the auditor or other guests invited by the board may be present. The rules for attendance are set out in the association's articles of association.

If you are unable to attend, there will usually be an option to give another person power of attorney to attend and vote on your behalf.

Even if several people are registered as owners of a flat, this does not necessarily mean that they all have the right to vote. In many owners' associations, each flat has only one vote. The rules on voting rights are set out in the association's articles of association.

A proposal must be submitted in writing and must typically reach the board no later than three weeks before the general meeting, if the association follows the standard articles of association for owners' associations. When we, as property manager, call the general meeting, the deadline will usually be stated in the notice.

The individual association's articles of association always state when a proposal must be submitted, so you should read them to see which rules apply in your owners' association.

As the person submitting the proposal, it is important that you clearly describe what the proposal involves and what consequences it may have for the association and its members.

Please describe the proposal carefully, including any timeframe and financial consequences.

Also note that the proposal must be worded so that it is possible to vote “yes”, “no” or “abstain”.

If a proposal is made to change the house rules or the articles of association, it must clearly state which section or provision of the house rules or articles is proposed to be changed or added. It must also state what the provision is to be changed from and to.

As the person submitting a proposal, you should also be aware that other members of the association may propose amendments at the general meeting itself to proposals already submitted and dealt with as part of the agenda.

However, these must be amendments that do not substantially change the original proposal. It is the chair who assesses any amendments at the general meeting.

Allocation ratio: a distribution key used to divide the owners' association's common charges between the individual flats. The allocation ratios are typically set out in the association's articles of association or in the property's subdivision documents.

Allocation ratios are often set according to the size of the flats, but they can also be based on other factors, such as location or use. A larger flat will therefore usually have a higher allocation ratio than a smaller flat.

Among other things, allocation ratios are used to calculate:

Common charges

Contributions to maintenance and the reserve fund

Allocation of joint loans

Voting rights at general meetings (in some associations)

For example, if a flat has 10% of the association's total allocation ratio, the owner will typically have to pay 10% of the common costs.

Articles of association: the owners' association's set of rules, which forms the basis for how the association is run. Among other things, they describe the members' rights and obligations and the rules for operations, finances and decision-making.

An extraordinary general meeting can be called in the owners' association when the need arises. This happens, for example, if attendance at a previous general meeting was not sufficient to make a final and binding decision, even though a qualified majority, typically 2/3 of those present, voted in favour of the proposal.

An extraordinary general meeting can also be called when the majority of the board wishes it, or when at least 25% of the association's members request it.

If at least 25% of the members want an extraordinary general meeting, the request must be sent to the board with the reason for it. The board must then review and verify the basis for the request and call the general meeting within a reasonable time.

According to case law, members cannot call an extraordinary general meeting themselves without the board's involvement, as it is the board that must ensure the conditions for calling the meeting are met.

Once the board has approved the basis and the necessary conditions, it will often ask the association's property manager to send out the notice of the extraordinary general meeting.

As a rule, you are allowed to make changes to your own flat, but there are clear limits, especially if the alterations affect the property, other residents or shared installations.

A distinction is typically made between minor interior changes and major alterations.

Minor work can usually be carried out without approval from the owners' association, for example:

Painting and floor work

Replacing the kitchen or cupboards

Changes to non-load-bearing walls

General interior improvements

Even if the work does not require approval from the owners' association, it must still be carried out to a professional standard and in accordance with building legislation.

Major changes will typically require written approval from the board or the general meeting, for example:

Altering or removing load-bearing walls

Changes to soil stacks, water pipes or ventilation

Moving the kitchen or bathroom

Installing underfloor heating

Balconies or changes to the facade and windows

Merging flats

In some cases, a building permit from the local authority is also required.

Once the damage has been reported, Laros will be in dialogue with the insurance company or insurance broker about the further handling and repair of the damage.

In the event of emergency damage, it is important that you limit the extent of the damage as quickly as possible to prevent further damage to the property. This could be, for example, placing a bucket under a leak, turning off the water or cordoning off an area.

If emergency assistance is needed, you should contact the chair of your association, who will assess whether a damage service or a tradesperson should be called out to carry out the necessary emergency measures.

Please keep photos of the damage as well as documentation of any costs and work carried out.

Once the situation is under control, Laros must be informed so that further handling of the case can begin.

To ensure fast and correct handling of the damage, it helps to have the following information ready when you report it:

Association name

Property number (found in the latest email or on the payment notice)

Your name

Email address

Phone number

Date of the damage

Location/address of the damage

Expected extent of the damage

Details of the injured party

Description of the damage

Any photos or other relevant documentation

The more precisely the damage is described and documented, the faster the case can be handled.

The housing charge covers the association's shared costs for operating, maintaining and managing the property. It is paid monthly by the members and serves as a contribution to the association's overall finances.

The housing charge is typically used to cover:

Interest and repayments on the association's loans

Property taxes and insurance

Waste collection and shared electricity and water consumption

Caretaker, cleaning and property services

Administration and auditing

Maintenance of the building and common areas

Savings for future renovation and maintenance

In some housing cooperatives, heating and water are included in the housing charge, while elsewhere they are settled separately according to consumption.

The size of the housing charge depends on factors such as:

The association's debt and financing

The property's maintenance needs

Operating costs

The size of the individual home

The housing charge is often calculated based on the home's allocation ratio or size.

As a cooperative member, you usually have to pay for heating and water in addition to the housing charge. How these costs are charged depends on the individual housing cooperative. In the vast majority of cases, they are settled according to individual consumption.

The heating and/or water statement is prepared for the whole property once a year by Techem, Brunata or an alternative provider. The property manager sends out the statement once the provider has prepared it.

The general meeting is the association's highest authority. It is therefore the general meeting that makes decisions on matters concerning the property and the association.

However, there are certain limits to the decisions the general meeting can make. This applies, for example, to decisions that fall outside the association's purpose or that conflict with applicable law or case law.

An ordinary general meeting is held once a year in accordance with the association's articles of association. The agenda is usually also set out in the articles and will typically be the same every year unless changes are adopted.

If the association's financial year follows the calendar year from 1 January to 31 December, the general meeting must often be held no later than six months after the end of the financial year, that is, before the end of June. However, deadlines may vary from association to association.

Among other things, the general meeting deals with the following items:

Election of chair and minute-taker

The board's report

Review and approval of the annual report and determination of the share value

Review and approval of the budget and any adjustment of housing charges or common charges

Consideration of proposals received

Election of board members

Election of property manager and auditor

Any other business

All items on the agenda are dealt with at the general meeting, where the members present who are entitled to vote cast their votes. The property manager often acts as chair, leading the meeting and putting proposals from the board or the members to a vote. The property manager also often acts as minute-taker.

The ordinary general meeting is held once a year, and all members of the housing cooperative are invited.

Proposals to be dealt with at the ordinary general meeting must be submitted in writing and reach the board before the deadline stated in the association's articles of association or in the notice of the general meeting. As a rule, the deadline will be clearly stated in the notice sent out by the property manager or the board.

We always recommend reviewing the association's articles of association, as the rules may vary from cooperative to cooperative.

When a proposal is put forward, it must be described clearly and precisely, so that members can clearly understand:

what is being proposed,

why the proposal is being made,

and what consequences it may have for the association and its members.

The proposal must be worded so that members can vote for, against or abstain.

If the proposal involves costs, the following must also be stated:

the expected amount,

and how the cost is proposed to be financed.

Financing can come from, for example, the association's savings, an increase in common charges, taking out a loan or an extra payment from the members.

For proposals to change the house rules or articles of association, the following must be clearly stated:

which provision or section is to be changed,

the current wording,

and the proposed new wording.

As the person submitting a proposal, you should also be aware that other members may put forward amendments to proposals already submitted during the general meeting. However, such amendments must not substantially change the original proposal. It is the chair of the general meeting who decides whether an amendment can be considered.

An allocation ratio is a basis of calculation used to divide:

housing charge/common charges

maintenance costs

heating or other shared costs

share value

voting rights (in some associations)

The allocation ratio is normally stated in the articles of association or in an appendix to them.

It is typically based on:

number of m²

type of flat

historical allocations

original contributions

The articles of association determine:

how the allocation ratios are used

whether they can be changed

what majority is required

which costs they apply to

Many people mistakenly believe:

“Allocation ratios automatically follow square metres.”

That is not necessarily the case. In older associations, the figures may be historical and very uneven.

Yes, but it is often difficult.

It almost always requires:

an amendment to the articles of association

a qualified majority (typically 2/3)

sometimes the consent of particularly affected members

In some cases, a change can be so far-reaching that it:

is considered equivalent to expropriation

requires unanimity

can be challenged in court

It depends on:

how big the difference is

who is affected financially

whether the change is objectively justified

An extraordinary general meeting can be held in the association as needed.

An extraordinary general meeting is held, for example, if not enough members attended a previous general meeting to make a binding decision, but the majority at that first general meeting, typically 2/3 of those present, voted in favour of the proposal.

An extraordinary general meeting can also be called when the majority of the board wishes it, or when at least 25% of the association's members want it.

This is very common for roof or facade projects, taking out loans, balcony projects and lack of confidence in the board.

Many standard articles of association use the 25% rule. The request must normally be made in writing and include an agenda or specific items.

In many housing cooperatives, the notice period is typically 14 days for an ordinary general meeting and typically 8 days for an extraordinary general meeting.

However, the articles of association may require longer notice, so always check the association's articles.

At an extraordinary general meeting, the agenda is often “locked” to the specific purpose. Other matters can be discussed, but valid decisions cannot necessarily be made on them.

Voting rules may vary from cooperative to cooperative, but they are always set out in the association's articles of association.

As a rule, the principle of one share, one vote applies. This means that each member has one vote at the general meeting, regardless of the size of the share, unless the articles of association state otherwise.

Most ordinary decisions are made by simple majority. A simple majority means that a proposal is adopted when more of the votes cast are for it than against it.

More significant decisions often require a qualified majority. This is typically a majority of 2/3 of the votes cast or of the members entitled to vote. A qualified majority is often required for amendments to the articles of association, major financial transactions, taking out significant loans, selling the association's property or other decisions of major importance to the association.

The specific rules on voting rights, powers of attorney and majority requirements are always set out in the individual housing cooperative's articles of association.

If the articles of association allow it, members can vote by proxy.

However, the rules vary widely. Some associations only allow one proxy per person, and some require a standard form.

Minutes must normally be taken and signed by the chair and possibly the board.

If the rules have not been followed, for example incorrect notice or an incomplete agenda, decisions may in the worst case be declared invalid.

This is general guidance. Special rules may apply in your association, so contact the board or Laros if you are in doubt.

1. Report the sale

Inform the board and Laros that you want to sell, and find out whether there are buyers on any waiting list.

When selling, you must choose Package 1 or Package 2 from Laros. See prices and what is included on the page Prices for selling a cooperative home.

2. Checks and valuation

If the association's articles of association require an electrical and/or plumbing check, this must be carried out. Any valuation of improvements, movable property, etc. is carried out according to the association's rules.

Laros provides the necessary key information in connection with the transfer.

3. Find a buyer

You can find a buyer yourself or use an estate agent. It is a good idea to start the process in good time, ideally a couple of months before the desired handover.

4. The transfer agreement

Once a buyer has been found, the next steps depend on the package you have chosen.

With Package 1, your estate agent, lawyer or other professional adviser prepares and processes the purchase agreement, and Laros reviews it.

With Package 2, Laros prepares the sale documents.

The board then signs the agreement after Laros' formal approval.

5. Before the handover

The purchase price is paid into the association's account in accordance with the transfer agreement. The seller provides the necessary information about any loans and mortgage holders.

The buyer and seller arrange for the electricity supply to be transferred. Laros orders meter readings for heating and, where relevant, water.

6. Handover and settlement

On the handover date, the home is handed over to the buyer. Any defects must be reported within the deadline in the association's articles of association.

Laros checks charges, attachments and any arrears and then settles the sale proceeds. Amounts may be withheld, for example for an outstanding utility statement and relevant defects.

Defects and normal wear and tear

A cooperative home is not handed over as newly renovated. Normal wear and tear and minor issues such as scratches, holes, loose cupboard doors or missing handles are not normally regarded as defects.

Hidden defects, illegal installations or significant damage, on the other hand, may give grounds for a claim.

Defect claims are generally a matter between the buyer and the seller. Laros charges a fee for handling such cases and, as a rule, only handles claims over DKK 1,000.

Once the damage has been reported, Laros will be in dialogue with the insurance company or insurance broker about the further handling and repair of the damage.

In the event of emergency damage, it is important that you limit the extent of the damage as quickly as possible to prevent further damage to the property. This could be, for example, placing a bucket under a leak, turning off the water or cordoning off an area.

If emergency assistance is needed, you should contact the chair of your association, who will assess whether a damage service or a tradesperson should be called out to carry out the necessary emergency measures.

Please keep photos of the damage as well as documentation of any costs and work carried out.

Once the situation is under control, Laros must be informed so that further handling of the case can begin.

To ensure fast and correct handling of the damage, it helps to have the following information ready when you report it:

Association name

Property number (found in the latest email or on the payment notice)

Your name

Email address

Phone number

Date of the damage

Location/address of the damage

Expected extent of the damage

Details of the injured party

Description of the damage

Any photos or other relevant documentation

The more precisely the damage is described and documented, the faster the case can be handled.

At Laros Property Services, we offer a wide range of services relating to the supervision, maintenance and cleaning of the property.

Laros Property Services places great emphasis on making sure the property and common areas as a whole look tidy, clean and well-kept, and that maintenance tasks are followed up on as they arise.

Our caretakers most often carry out the following services:

24/7 emergency line

stairwell cleaning and doormat service

wiping down letterbox units, etc.

replacing light bulbs, etc.

maintenance of doors and locks

cleaning and clearing basement areas

cleaning and looking after the laundry room

contact with residents/tenant enquiries

key management

sweeping outdoor areas facing the courtyard and street

grounds maintenance

emptying and managing waste containers

disposal and handling of bulky waste

replacing name plates on doors and letterboxes, etc.

contact with the administration team about everyday issues, etc.

booking tradespeople

The list is of course not exhaustive, and the tasks can be adapted to the individual property.

If you would like to know more, you are welcome to contact Hans Henrik.

Hans Henrik Kongsted, co-owner: hhk@ / 28 80 38 80

If you are facing an emergency outside our normal opening hours, and the caretaker services are provided by Laros Property Services, you can contact the caretaker on 28 80 38 80. Please note that this mobile phone does not receive text messages.

Laros Property Services may only be contacted if there is already a caretaker agreement in place. Otherwise, the caretaker's contact details are often posted in the stairwell.

If you discover smoke or suspect a fire, call 112 immediately.

An emergency is damage or an incident that cannot wait until the next working day because it poses a risk to people or the property, or because the damage can quickly develop and become more extensive and costly.

This typically applies to water damage, people trapped in a lift, or storm damage with a risk of collapse.

If you have locked yourself out of your home, you can contact a locksmith. Please note that you pay the cost of the locksmith yourself.

For non-urgent matters, please contact the caretaker or property manager on the next working day by email or phone.

Please note that issues such as running toilets, blocked drains, beeping moisture alarms, missing lighting, etc. are not normally considered emergencies.

As a rule, a lift that is out of order is not considered an emergency either, but it will be reported as faulty as soon as possible on the next working day.

Contact details

✉️ info

☎️ 87 30 97 41 from 10:30 to 12:00 and from 12:30 to 14:00

In 2025, Laros received authorisation from the Danish Financial Supervisory Authority as an alternative investment fund manager (AIFM) and is therefore authorised to manage alternative investment funds.

With this authorisation, we are subject to the Authority's full supervision, so as an investor you can be confident that we:

meet the high standards for governance, compliance and risk management

fulfil the requirements for capital, management, risk management, IT security and internal audit

can offer portfolio management and risk management

We act professionally, optimise the properties, minimise vacancies and aim to create a secure framework for the AIF's board and its investors.

If you would like to know more, you are welcome to contact us.

Mads Berg Hansen, Fund Director: mbh@ / 51 75 81 81

Anette Kodahl Ledet, COO: akl@ / 40 50 44 69